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FAQs

FREQUENTLY ASKED QUESTIONS

Once the product has been shipped, any attempt to cancel an order or obtain a refund from your financial institution ( PayPal Bank ) without contacting us will be considered FRAUD and you will be required to respond to a complaint from our company .

How do I track my package?

You can track your package using your order number and your email address by going to the *Track my order* section on our website.

What are the shipping times for your products?

We do our best to ship your order within 24 hours, sometimes this time can reach 72 hours . Your order will then be entrusted to the carrier, and you will be delivered within 5 to 10 working days . (Depending on periods, promotions, and transport service)

Is delivery free?

It depends on several factors (Promo, periods, etc.). If delivery is free, we will display it on our site.

Do you deliver anywhere in the world?

Currently we mainly deliver to Europe . Please check the list of countries available for delivery when placing your order.

Where do we ship your product from?

Our premises are located in France . Our international warehouse is located in China. However, following our recent development, we are planning to launch our next collections from a warehouse in France, which will allow us to deliver to France in less than 7 days.

I have not received all the items in my order, what is happening?

Our products are shipped separately according to your order. For example, if this contains items from two different warehouses, there will therefore be two deliveries. The rest of the order will most likely arrive shortly.

I received a damaged item. What can I do ?

We are sorry to hear this. Simply send us a message via the site contact form, email or chat and we will send you a similar replacement item as quickly as possible.

What is the quality of the products you offer?

Our items are carefully made by professionals, we prioritize the quality of materials in order to create quality items.

What payment methods are available?

We accept all major credit cards (VISA, MasterCard, AMEX) and PayPal payments. However, we do not accept checks, money orders or bank transfers.


How to make a product return?

For any request for information, contact us on our support: support@crevania.com

If you would like more information about returns please refer to our Returns Policy.

Are return costs covered?

All return costs and other charges are the responsibility of the customer.

Can I request a refund for the product?

You can submit a refund request to our support:support@crevania.com

COMPANY INFORMATION

Crevania managed by ANDLANE llp (ICHAOU ANDLANE)

Company number: OC443894

Email: support@crevania.com

20-22 Wenlock Road,

London, BFP, N1 7GU, United Kingdom

Tel: +447458943138

30 day money back guarantee

Benefit from a 14-day money-back guarantee following receipt of your package.

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Support

Our support team is available Monday to Friday from 9 a.m. to 6 p.m. to answer questions.

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Quick delivery

All packages are delivered between 5 and 12 business days following shipment. Please note that packages are shipped within 48 hours excluding weekends and public holidays.