Refund/Return Policy
POLICY VIOLATION
Anyone who attempts to violate our policies will also be subject to prosecution and will be required to respond to a complaint of attempted fraud.
Once the product has been shipped, any attempt to cancel an order or obtain a refund from your financial institution without contacting us will be considered FRAUD and you will be required to respond to a complaint from our company.
RETURNS
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Our policy lasts 30 days. If more than 30 days have passed since your purchase, unfortunately we cannot offer refunds or exchanges.
To be eligible for return, your item must be unused and in the condition you received it. It must also be in its original packaging.
The return of certain types of goods is not permitted. Therefore, perishable goods, such as food, flowers, newspapers or magazines, cannot be returned. Likewise, we do not accept intimate or sanitary products, dangerous materials or substances, nor flammable liquids or gases.
Other items not permitted for return:
* Gift cards
* Downloadable software
* Certain health and personal care products
To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.
In some cases, only partial refunds are granted: (if applicable)
*Any item that is not in original condition, damaged, or missing parts for any reason not due to error on our part.
* Any item returned more than 15 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will email you to let you know that we have received the returned item. We will also let you know if your refund is approved or denied.
If approved, your refund is then processed and your original credit card or payment method is automatically credited within a few days.
Delayed or missing refunds (if applicable)
If you haven't received a refund yet, double-check your bank account first.
Then contact your credit card company, as it may take a little time for your refund to be officially posted.
Then contact your bank. The posting of a refund is often preceded by a processing time.
If you have completed all of these steps and still have not received your refund, contact us at the following address: support@crevania.com.
Exchanges (if applicable)
We only replace items that are initially defective or damaged. If you need to replace yours with the same item, email us at support@crevania.com
Shipping
To return your product, you must contact us. Our current postal address is not our product return address send it to the following postal address: 20-22 Wenlock Road, London, BFP, N1 7GU, United Kingdom.
Shipping costs associated with returning your item are your responsibility. They are not refundable. If you receive a refund, the return shipping cost will be deducted.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item worth more than $50, we recommend using a shipping tracking service or insuring your shipment. We do not guarantee that we will receive the returned item.
COMPANY INFORMATION
Crevania managed by ANDLANE llp (ICHAOU ANDLANE)
Company number: OC443894
Email: support@crevania.com
20-22 Wenlock Road,
London, BFP, N1 7GU, United Kingdom
Tel: +447458943138