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Delivery Policy

SHIPPING & DELIVERY POLICY

POLICY VIOLATION

Anyone who attempts to violate our policies will also be subject to prosecution and will be required to respond to a complaint of attempted fraud.

Once the product has been shipped, any attempt to cancel an order or obtain a refund from your financial institution without contacting us will be considered FRAUD and you will be required to respond to a complaint from our company.

Our goal is to provide you with the best shipping options, regardless of where you live. We deliver to hundreds of customers around the world every day, and we strive to provide you with the highest level of service.


SHIPPING TIMES

Europe: 1 to 3 business days.

DELIVERY DELAY


Europe (France, Belgium, Luxembourg, Switzerland, Germany, Spain, Italy, France, Sweden, Denmark, Belgium, Luxembourg, Austria, Netherlands...): 5 - 10 working days

To inquire about delivery to a specific country, contact us by email at support@crevania.com

All orders placed will be shipped from the designated warehouse within 1-3 business days maximum. During sales periods, please allow up to 6 business days for shipping.

If your order is not delivered on time, please contact us for assistance!

If your order takes more than 70 days (standard shipping method), we will refund your entire order and you keep the item. This is not applicable for stolen or lost products or for wrong addresses. We always refer to the tracking number.

The shipping delay is not only caused by us, but also by sub-suppliers, logistics and other related support, such as reduced air flights, some locations too remote or inconvenient as well as lack of delivery people ...

Don't worry, we will be here to track your order until you get it, hope everything goes well.

Please take into account public holidays which may impact delivery times.

We work with small sellers around the world to share their products, some of our products are shipped directly from our overseas sellers. Due to the nature of the shipping industry, delays are often unavoidable. All our delivery times are therefore given as an indication and specific delivery dates are not guaranteed.

I have not yet received my order:

If you place an order and we haven't received it within the specified time frame, contact us and we'll help you figure out what's going on. However, there is no point in coming to ask for your package 4 days after your purchase. As we said, we have a lead time of 1 to 3 days to prepare and ship your order and between 5 to 10 business days for receipt.

Once the product has been shipped, any attempt to cancel an order or obtain a refund from your financial institution without contacting us will be considered FRAUD and you will be required to respond to a complaint from our company.

Customs fees:

Customers are responsible for customs fees, if applicable. We do our best to save you additional customs fees by splitting large orders into multiple shipments. Customs charges are random and we cannot guarantee whether you will receive any or not. Refusal to pay customs fees is not a valid reason for a refund.

For pre-ordered or out of stock items:

If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and will ship pre-ordered or back-ordered items as soon as they become available. So if you ordered multiple items on one order and only receive part of your item, don't worry, you will receive your other items shortly after

Tracking your order :

You will receive a confirmation email and/or SMS, if you have provided a mobile phone number, containing a tracking ID and a link to track the journey of your package. To track your package, you can consult our tracking page. If you are unsure of your tracking number, please use our order finder form by clicking on the “Track My Order” menu.

Please allow 3-7 business days for tracking information to appear.

Wrong address disclaimer:

It is the buyer's responsibility to ensure that the shipping address entered is correct. We do our best to expedite processing and shipping times, so there is always a small window to correct an incorrect shipping address. Please contact us immediately by email if you believe you have provided an incorrect shipping address.

Disclaimer for incorrect selection:

It is the buyer's responsibility to ensure that the product choice chosen is correct. We do our best to expedite processing and shipping times, so there is always a small window to correct the wrong choice. Please contact us immediately by email if you think you have made a wrong product choice.

Disclaimer for Lost or Stolen Products:

Crevania  is not responsible for lost or stolen packages that are

delivered to the address provided when ordering. If the tracking information indicates that your package was delivered to your address and you have not received it, you should contact the shipping service or local authorities to resolve the problem. We will not issue any refunds or returns in the event of a stolen or lost product.

Company Information

Crevania managed by ANDLANE ICHAOU

Company number: OC443894

Email: support@crevania.com

20-22 Wenlock Road,

London, BFP, N1 7GU, United Kingdom

Tel: +447458943138

30 day money back guarantee

Benefit from a 14-day money-back guarantee following receipt of your package.

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Support

Our support team is available Monday to Friday from 9 a.m. to 6 p.m. to answer questions.

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Quick delivery

All packages are delivered between 5 and 12 business days following shipment. Please note that packages are shipped within 48 hours excluding weekends and public holidays.